Refund policy

At Homelys, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.

  • You received the wrong product.

  • Your order is incomplete or missing an item.

  • The product received is significantly different from the product description.

To be eligible for a return, the product must be unused and in its original condition and packaging.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other restrictions. These may include:

  • Used personal-care products.

  • Opened or used kitchen items where hygiene is a concern.

  • Products damaged due to misuse or improper handling.

  • Items without their original packaging, where the packaging is required for the return.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photos/videos of the product.

  • Photos of the packaging, if applicable.

After reviewing your request, we will provide instructions for the return or replacement.

4. Return Shipping

If the return is due to our mistake, such as receiving a damaged, defective, or incorrect product, Your Choice will cover the applicable return shipping cost.

For returns due to a change of mind or personal preference, the customer may be responsible for return shipping costs.

5. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, your refund will be processed within 5–7 business days. The time required for the refund to appear in your account may depend on your payment provider or bank.

6. Exchanges

We may offer an exchange for damaged, defective, or incorrectly delivered products, subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

8. How to Request a Return

To request a return or refund, please contact us through the contact details provided on our website and include your order number and reason for the return.

We will review your request and guide you through the next steps.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact Homelys through our website's contact page.

Your Choice – Making Everyday Life Easier.